We focus on providing complete customer satisfaction. We therefore attach great importance to the quality of our products and services. As a manufacturer of pharmaceutical products we have a special responsibility. To this end, we have established a comprehensive quality assurance system. Our product quality is assured by our implementation of international GMP Standards (Good Manufacturing Practice) in production, quality control and comprehensive quality management.
On the basis of our manufacturing licence, the supervisory authority confirms our GMP compliance in production, quality control and quality management on an ongoing basis by means of regular GMP inspections.
We have defined quality objectives for all our business divisions.
Our main principles are:
- Every employee takes responsibility for the quality of their work. Our goal is to work correctly and accurately to a high standard at all times.
- We consider high quality to be achieved via continuous improvement processes. We understand that the quality of our products, services and processes greatly depends on our employees. We have incorporated this understanding into our training and management principles. Regular employee training and our work with various committees and organisations are, therefore, a matter of course for us.
- We are committed to our social responsibility towards society and expect the same from our partners. We therefore expressly distance ourselves from all forms of corruption and discrimination.
- The safety and protection of humans and the environment are naturally very important to us. We therefore take measures that go beyond the legally required guidelines and have taken further steps from a sustainability viewpoint, including for example, our comprehensive medicinal plant cultivation.
- We see ourselves as a reliable partner for doctors, pharmacists and our customers, who prescribe, recommend and use our products. In addition to the quality and safety of our pharmaceutical products, another key objective in our work is providing a high level of service. The comprehensive range of information on our products and how to use them, from the raw materials used to the manufacturing process to the scientific publication of clinical research results that we make available, e.g. via our public relations activities, websites and in direct contact with our customers, reflects our endeavour to provide high levels of transparency and a strong customer focus.